OVERALL POSITION DESCRIPTION:
The Manager, of Information Technology will support the development, implementation, and use of technology throughout the organization. This position would work closely with the organization’s IT Director, Managed Service Provider and other technology vendors and assist in developing and implementing policies and procedures to optimize technology initiatives across the organization.
Responsible for Print Management services and audio-visual equipment
Responsible for managing all IT Assets throughout its life cycle.
Work closely with IT vendors to develop a robust IT support program.
Ability to influence and develop relationships with internal and external stakeholders to influence the success of developed initiatives.
Work with external vendors to support analysis, troubleshooting, diagnostics, and repair of laptops and equipment in a prompt manner that will minimize production down time.
Support SharePoint portal and documentation projects.[CS1]
Oversee the IT on-boarding process by providing new hire with the right equipment, access, and tools to be productive and effective.
Support establishing IT best practices, technical support for employees and responding to infrastructure alerts.
Manage and provide monthly reporting metrics on infrastructure and applications.
Work closely with other departments to support their systems needs.
Review project plans to plan and coordinate ongoing initiatives.
Provide users with technical support and troubleshoot IT issues.
Stay abreast of advances in technology through training and conferences
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades.
Other duties as assigned